Leading Botswana as a future-focused company that helps its people grow

As the largest multiple casual dining and quick service operating company in Botswana, Retail Group continues to enhance the experiences of both our customers and our trusted employees. Our growth strategy unlocks opportunities for future employees as we expand, especially as we roll out into towns and villages where we are not yet represented. Coupled with this, our business growth offers exciting and ongoing opportunities across many support functions within Retail Group, from marketing and supply chain to finance, HR and so much more.

With an extensive team stretching across our 30 outlets, we live by the principle that the customer experience should never exceed the team member experience. Our team members are our brand ambassadors, sitting at the very heart of Retail Group’s success as they engage with customers and represent the business. That’s why we focus on hiring people who have a passion for what they do, and who understand that we are in the business of creating amazing customer experiences.

When it comes to expanding our team, we realise that while some skills are teachable, many inherent behaviours cannot be taught – such as passion, hard work, dedication and a desire to delight customers. For this reason, we focus less on qualifications and existing skills, and more on ensuring that our potential employees’ values completely align with our company culture.

Within our company, we place a lot of emphasis on team engagement through what we call the 3 C’s: Career, Community and Cause.

Career

We help our people grow by actively training our team members to progress in their career and enjoy moving up the promotional ladder within our company. This is achieved through our very own BQA-accredited training facility and robust bench planning policy, in addition to the vast growth opportunities offered by our 39 outlets and 5 brands.

Community

Retail Group has built a strong sense of community. This sense of unity has been achieved and fostered in various ways, such as our monthly All-Hands Meetings for support office and Team Engagement Forums for stores. This allows team members to discuss business-related matters and meet and engage with executives, offering ample opportunity to ask questions and keep channels of communications open.

Cause

We have a range of initiatives to ensure that our team members remain in touch with the impact their roles both within the company and the community as a whole. A great example of this was our recent Debonairs Pizza initiative dubbed ‘Doughnation’. This allowed our team members to participate in activities that actively served the communities in which our restaurants operate in.

Above and beyond these core focus areas, we have introduced an intervention to re-engineer our employee experience over a multi-year strategy. While this is still in the process of being finalised, we have already accomplished many successes, including the introduction of a best-in-class performance management strategy and a robust succession policy. Our focus is to always nurture the continual development and progression of our people.

Even during unexpected challenges, we are able to keep our company culture of learning, growth and unity alive. With the recent pandemic changing the way we operate, we have been able to navigate the new world with an efficient and effective work-from-home policy. We have also successfully shifted our many initiatives remotely, with assurance to the continued health and safety of our people.

Click here to find out more about Retail Group, what we do, and how we lead the nation with a culture of continuous growth, development and progression.